Shipping policy
When will I receive my package?
For orders within Metro Manila, please expect your package within 4-7 business days.
For orders outside of Metro Manila, please allow 5-10 business days.
Can I cancel an order?
We want to deliver your item as soon as possible, so we process orders in real-time during business hours.
There could be some instances wherein we are unable to cancel order/s once they have entered the shipping process.
To find out if your order is eligible for cancellation, please contact customer service at moosegearkidsph@gmail.com
How do I track my order?
A notification will be sent through email with your tracking information once your package has been shipped.
You can view and track your order status under My Account.
For orders within Metro Manila, please expect your package within 4-7 business days.
For orders outside of Metro Manila, please allow 5-10 business days.
Can I cancel an order?
We want to deliver your item as soon as possible, so we process orders in real-time during business hours.
There could be some instances wherein we are unable to cancel order/s once they have entered the shipping process.
To find out if your order is eligible for cancellation, please contact customer service at moosegearkidsph@gmail.com
How do I track my order?
A notification will be sent through email with your tracking information once your package has been shipped.
You can view and track your order status under My Account.